For Administrative Staff
Phone calls, web forms, emails, walk-ins — inquiries come from everywhere. FirmFirst captures them all in one system, routes to the right attorney automatically, and sends instant notifications. No more lost messages. No more 'did we ever hear back from that lead?'
Tuesday afternoon. The office is busy.
2:00 PM
Phone rings. Walk-in approaches the desk.
You're finishing an email to a client about rescheduling. Three things at once.
2:01 PM
You answer the phone. Divorce inquiry.
You grab a sticky note and write: "Karen M. — divorce — call back — 555-0142." The walk-in waits.
2:08 PM
You help the walk-in.
Existing client picking up documents. Two new web form emails arrived while you were busy. You haven't seen them yet.
3:30 PM
The family law attorney asks about a referral.
"Did anyone call about a referral from Judge Thompson today?" You check your sticky notes, the call log, and the email inbox. Nothing matches. Maybe it was one of the web forms you haven't read yet?
4:45 PM
You find it. Web form submission at 1:47 PM.
Thompson referral. The prospect included her cell number. The attorney calls back — 3 hours late. "Oh, I called another attorney this afternoon. They got back to me right away."
3 hrs
Three hours. One referral lost. Not because you didn't care — because the system failed you.
Phone calls. Web form emails. Voicemails. Walk-ins. Facebook messages. Each channel has its own inbox, its own notifications, and its own way of falling through the cracks. When the attorney asks "did we hear from anyone today?" you're checking five places.
The phone rings while you're helping a walk-in. A web form arrives while you're on hold. You write a sticky note, intending to follow up — and it ends up under a stack of papers. The pressure to handle everything at once means something always slips.
A phone call from a high-value referral looks the same as a cold call from someone shopping around. Without context or qualification tools, every inquiry gets the same treatment — a sticky note and a promise to have the attorney call back. The high-value referral deserves faster attention, but you have no way to know.
of law firms never respond to email inquiries at all
Hennessey Digital Lead Response Study
Web forms, email inquiries, and phone messages — all captured in one place. No more checking five inboxes. When an attorney asks "what came in today?" you have one screen with every inquiry, its status, and who's handling it.
Family law inquiry goes to the family law attorney. Immigration goes to immigration. Routing rules run automatically — no guessing which attorney should handle which case type. The right person is notified in under 30 seconds.
When an inquiry arrives, the assigned attorney gets a text and email immediately. No sticky notes on monitors. No "I'll tell them when they're out of court." The attorney knows about the inquiry before you'd have time to write the message down.
When no one can respond immediately — you're on the phone, the attorney's in court — FirmFirst sends an automatic acknowledgment. The prospect knows their inquiry was received. That simple response keeps them from calling the next firm on their list.
Web form, email, or phone call note — FirmFirst captures it and creates a prospect record. You see it in the dashboard immediately. No data re-entry between systems.
Inquiry arrives — any channel
Routing rules match the inquiry to the right attorney based on practice area or custom criteria. The attorney gets a text notification in under 30 seconds. You don't need to figure out who should handle it.
Auto-routed to the right attorney
If a walk-in provides extra details or a caller mentions a referral source, you can add notes to the prospect record. Your notes appear alongside the inquiry when the attorney reviews it.
You add context when needed
The attorney calls back from their phone. The prospect record tracks the response. No follow-up sticky notes needed. When someone asks "did we handle that?" the answer is in the dashboard.
Attorney responds — you move on
"I used to keep a running list of sticky notes for each attorney. Half the time they'd fall off the monitor or I'd forget to mention one. Now everything's in the dashboard, the attorney gets a text, and I never hear 'did we lose that lead?' anymore."
FirmFirst tracks response times. If an attorney hasn't responded within a configurable time window, a reminder notification is sent. Managing partners can also see response time data in the firm dashboard — so slow responses get addressed.
Yes. You can add notes to any prospect record — referral source, special circumstances, preferred contact time, whatever the person tells you. Those notes travel with the inquiry and appear when the attorney reviews it.
No. FirmFirst is designed for everyday office use. If you can use email and a web browser, you can use FirmFirst. Most admin staff are comfortable with it within the first hour. No training required.
FirmFirst captures web and email inquiries automatically. For phone calls, you or the receptionist can quickly add a prospect record from the dashboard (name, number, case type). Phone system integration for automatic call logging is on the roadmap.
Share the managing partner page (/solutions/managing-partner) with your firm's decision maker. FirmFirst offers a free tier (10 inquiries/month, no credit card) so the firm can test it with zero risk. Many firms adopt FirmFirst because front desk staff recommended it.
Free for 10 inquiries per month. No credit card required.