01
Gaps between your staff and you
Your assistant captures the inquiry. You're in court, on a call, or out of the office. The handoff — sticky note, email, or hallway mention — creates a delay. In that delay, the prospect hires someone else.
For Solo + Staff
Your assistant captured the inquiry. You called back in 3 minutes. The client hired you.
When intake is split between you and your staff, inquiries fall through the cracks. FirmFirst gives your whole team one system — so every inquiry is captured, triaged, and ready for your review.
How a sticky note costs you $4,000
Thursday afternoon. You're in a deposition.
2:15 PM
Phone rings at front desk
Real estate closing inquiry. Your assistant takes the message.
2:16 PM
Assistant writes a sticky note
Caller's name and number on a sticky note. Sticks it to your monitor.
4:45 PM
You return from the deposition
Sticky note is under two other notes. You don't see it.
Friday 9:00 AM
You find the note and call back
"Oh, I already hired someone. They called me back within an hour."
Friday 9:01 AM
A $4,000 real estate closing — lost to a sticky note
Your assistant did everything right. Your system failed.
$4,000
Your assistant did everything right. Your system failed. One sticky note. One lost client.
The handoff problem
02
No shared visibility
Your assistant doesn't know if you've called the prospect back. You don't know if your assistant collected all the details. Nobody knows which inquiries are waiting, which are handled, and which fell through.
03
After-hours gaps
42% of inquiries arrive outside business hours. Your staff goes home at 5 PM. Those evening and weekend inquiries sit in voicemail or an email inbox until Monday morning — giving competitors a 60-hour head start.
of inquiries arrive outside business hours — when your staff isn't there
ABA Legal Technology Survey
How FirmFirst works for your team
Shared dashboard for attorney and staff
One place to see every inquiry, its status, and who's handling it. Your assistant sees what you see. No more sticky notes, no more "did you call them back?" conversations.
Staff can triage and add notes
Your paralegal or assistant reviews incoming inquiries, adds context (case type, urgency, special circumstances), and flags the ones that need your immediate attention. When you look at your phone, the work is done.
Instant notification to you — with full context
When a high-priority inquiry arrives, you get a text with everything: prospect name, case details, staff notes, and intelligence signals. Call back from your phone in minutes, fully prepared.
Auto-response covers after-hours
When your staff goes home, FirmFirst keeps working. Prospects get an immediate acknowledgment. You get a text notification. The 42% of after-hours inquiries are no longer lost.
How it works for your team
1
Inquiry arrives
Web form, email, or phone — FirmFirst captures it and creates a prospect record automatically. Your assistant and you both see it instantly.
1
Inquiry arrives
2
Staff triages
Your assistant reviews the inquiry, adds notes (case type, urgency, special details), and flags it for your review. No sticky notes, no email forwarding.
2
Staff triages
3
You're notified with full context
Text and email with prospect details, staff notes, and intelligence signals. Review on your phone — between meetings, at lunch, or from home.
3
You're notified with full context
4
You call back prepared
Employment data, contact validity, and your assistant's notes — all in one view. You respond in minutes, not hours. The prospect is impressed and hires you.
4
You call back prepared
Results from solo attorneys with staff
"My paralegal used to forward me emails with prospect details. Half the time I'd miss them. Now we both see the same dashboard, she adds her notes, and I call back prepared. We stopped losing leads overnight."
1 dashboard For your whole team
< 3 min Average response time
$49/mo Less than one billable hour
Common questions from attorneys with staff
Can my assistant and I both access the same account?
Yes. FirmFirst supports multiple users on the same account. Your assistant sees the inquiry pipeline, adds notes, and triages. You see everything they see, plus intelligence reports. Each user gets their own login.
How does triage work?
When an inquiry arrives, your assistant (or you) can review it, add notes about case type, urgency, or special circumstances, and flag it for follow-up. You get notified with the full context — inquiry details plus staff notes — so you can call back prepared.
What happens to after-hours inquiries?
FirmFirst sends an automatic acknowledgment to the prospect and notifies you immediately via text. Your assistant doesn't need to be at the desk. The inquiry is captured, the prospect knows they've been heard, and you can respond when you're ready.
Does FirmFirst replace my assistant?
No. FirmFirst makes your assistant more effective. It eliminates the manual parts of intake (sticky notes, email forwarding, data re-entry) so your assistant can focus on higher-value work like scheduling, document preparation, and client communication.
What does it cost for two users?
Pro Solo ($49/month) includes multiple users. Your assistant and you both get full access. That's less than one billable hour for most attorneys.
Give your team one system for every inquiry
Free for 10 inquiries per month. No credit card required.
- Free for 10 inquiries/month
- No credit card required
- Multiple users included